Contact Us
Got a question about something you've read on richardlarsen.co.uk, spotted an error in one of our reviews, or want to flag a new operator worth a look? Here's how to reach us and what we can actually help with.
How to reach us
The best way to contact us is by email at [email protected]. We read every message and aim to reply within a couple of working days, though busier periods can occasionally stretch that a little.
When you write in, it helps to be specific. A message like "the bonus terms for one of your listed brands look out of date" is far easier for us to act on than a general comment, so include the operator name, the page you were reading, and what you noticed.
What we can help with
- Corrections or updates to information on a review — offers, bonus terms and site details change often, and we rely on readers as well as our own checks to keep pages current
- Questions about how we researched and ranked the operators listed on the site
- Feedback on your own experience with a brand we cover, positive or negative
- General queries about how richardlarsen.co.uk works and what it does and doesn't do
What we can't help with
We're an independent comparison and review site — we don't operate any casino, hold player funds, or have access to individual player accounts. That means we're not able to help with account logins, deposits, withdrawals, verification issues or complaints about a specific transaction. Those matters have to go through the operator's own customer support team directly, since only they can access your account.
Similarly, we're not able to advise on legal, tax or financial questions relating to gambling. If you need guidance there, a qualified professional or the relevant official body is the right first stop.
Concerned about your gambling?
If you're reaching out because you're worried about your own gambling, or someone else's, that's important and we take it seriously. Our Responsible Gambling page sets out support options, tools and organisations that can help, including how self-exclusion schemes work and what to consider before signing up anywhere. It's worth reading whether you're just starting to think about your habits or already looking for support.
Before you write in about a listing
If your question relates to one of the operators or offers on the site, it can help to check our Non GamStop Casinos 2026 - Best Online Casinos UK page first, along with our About Us page for detail on how we assess and rank sites. Many common questions — how ratings are decided, what bonus terms mean, how payment methods vary — are already covered there in full.
For anything relating to our site policies, our Terms and Conditions page sets out the full detail.
A quick note on our content
Everything on richardlarsen.co.uk is for readers aged 18 and over. Our reviews and rankings are independent editorial judgements; where we may earn commission from an operator, that relationship never decides how a site is rated or ranked. If you spot anything that looks inconsistent with that, we want to know — that's exactly the kind of message worth sending us.
Whether it's a correction, a question, or just feedback on your reading experience, drop us a line at [email protected] and we'll get back to you as soon as we can.